At QUEST DIGITAL, we value your trust. This Privacy Policy describes what information may be collected, how it may be used, and the options available to you. It applies to interactions through questdigital.in, connected applications, dashboards, and enabled service channels.
1. Information We May Collect
Depending on the service you use, QUEST DIGITAL may collect information directly from you, automatically from your use, or from integrated systems you authorize.
- Account and profile information such as your name, company name, email address, phone number, and role.
- Business and service setup data such as domains, campaign preferences, workflow settings, CRM fields, and LMS configuration.
- Lead and contact data submitted through your forms, funnels, landing pages, automations, or imported records.
- Communications data including email, SMS, WhatsApp, chatbot, or voice interactions initiated through our enabled modules.
- Billing and transaction metadata processed through payment providers, including plan type, invoice history, and status indicators.
- Device and usage details such as browser type, operating system, session timestamps, IP address, page events, and log records.
- Cookie and tracking identifiers used to maintain sessions, improve functionality, measure engagement, and secure access.
- Support information voluntarily shared with our team, including requests, screenshots, documents, and implementation notes.
2. How We Use Information
QUEST DIGITAL uses information only for legitimate business and service operations. Our objective is to provide reliable AI-enabled growth infrastructure while preserving user trust.
- To create, maintain, and manage your account and authorized service access.
- To deliver requested features across website experiences, funnels, CRM, automations, and LMS workflows.
- To personalize onboarding and performance recommendations based on configured workflows and usage patterns.
- To send operational notifications such as login alerts, billing updates, policy notices, and service advisories.
- To process payments, subscriptions, renewals, and compliance records.
- To diagnose platform issues, detect abuse, prevent fraud, and preserve service integrity.
- To monitor service performance and improve product reliability, support quality, and user outcomes.
- To comply with legal obligations, enforce terms, and support lawful requests where applicable.
3. AI and Automation Services
Certain QUEST DIGITAL features involve AI-driven generation, routing, classification, personalization, or communication automation. These capabilities operate on data inputs provided by you or by systems you connect.
- AI outputs are generated from prompts, campaign context, workflow configurations, and selected data sources.
- Automation actions may include message sequencing, lead scoring, follow-up triggers, and response routing.
- To maintain quality and reliability, we may analyze technical logs, model behavior signals, and anonymized failure traces.
- You are responsible for reviewing generated outputs before high-impact publication or regulated use cases.
- You represent that you have legal rights and required notices/consents for any data submitted for AI or automation processing.
- QUEST DIGITAL may use de-identified and aggregated service telemetry to improve feature performance and stability.
- We do not guarantee factual accuracy of every AI output; human review is recommended for critical decisions.
- Features that integrate WhatsApp or similar channels must be used in compliance with local communication and consent laws.
4. Communications
QUEST DIGITAL may communicate with users through email, phone, WhatsApp, in-app alerts, and related channels. Communications are categorized as essential operational updates or optional promotional messages.
- Service-critical communications include account notices, security alerts, outage updates, and billing confirmations.
- Marketing communications may include product releases, educational material, events, and growth insights.
- You can opt out of non-essential promotional communications using provided unsubscribe controls.
- Message frequency may vary based on your active services, enabled channels, and support interactions.
- Communication records may be retained to verify consent, resolve disputes, and improve support responses.
- By enabling automations, you confirm that recipient data is used lawfully and with appropriate permissions.
5. Third-Party Services
QUEST DIGITAL services may connect with third-party providers for infrastructure, communications, payments, analytics, integrations, and delivery operations.
- Integrated services may include payment processors, cloud infrastructure, communication APIs, analytics tools, and app connectors.
- Third-party platforms process data under their own terms and privacy policies.
- We encourage users to review external policy documents before enabling or expanding integrations.
- QUEST DIGITAL is not responsible for the independent privacy practices of third-party websites or services not controlled by us.
- Data may be processed across regions depending on infrastructure architecture and provider operations.
- Where commercially reasonable, we use providers that maintain recognized security and compliance standards.
6. User Responsibility
Privacy is a shared responsibility. When using QUEST DIGITAL services, users must ensure lawful and responsible data handling practices.
- Provide accurate and up-to-date account information and keep credentials confidential.
- Upload or process only data you are authorized to use and disclose.
- Maintain required notices, opt-ins, and consents for lead capture, outreach, and automation.
- Avoid using the platform for unlawful, deceptive, abusive, or spam-related activities.
- Implement appropriate internal controls for your team’s access permissions and workflow approvals.
- Promptly notify QUEST DIGITAL of unauthorized account use, suspicious behavior, or potential data incidents.
7. Data Security
QUEST DIGITAL applies layered technical and organizational safeguards designed to protect data against unauthorized access, misuse, alteration, or loss.
- Security controls may include encryption in transit, restricted access controls, authentication safeguards, and activity monitoring.
- We apply role-based operational practices to limit data access to authorized personnel and required tasks.
- System logs and diagnostics support threat detection, resilience, and service continuity.
- Backup and recovery measures are used to improve reliability and support business continuity.
- No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
- If a significant security event occurs, QUEST DIGITAL will take commercially reasonable response steps, including communication where required.
8. Data Retention
Data is retained only as long as necessary for service delivery, compliance, dispute handling, and legitimate operational purposes.
- Active account information is retained while services remain in use.
- Certain operational logs, support records, and transactional data may be retained for audit and compliance timelines.
- Backup archives may persist for defined cycles before secure overwrite or deletion.
- On account closure, data may be deleted, anonymized, or retained where legally required.
- Retention periods may vary by data type, regulatory requirement, and service architecture.
9. Your Information
Depending on applicable law and your relationship with QUEST DIGITAL, you may have rights regarding your personal information.
- Request access to personal information associated with your account or service usage.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of information where retention is no longer required or legally justified.
- Request restriction or objection to specific forms of processing where supported by law.
- Withdraw consent for optional communications and certain consent-based processing activities.
- Request data export or portability for information you have provided, subject to technical and legal limits.
To submit a request, contact support@questdigital.in with sufficient details for verification. We may request identity confirmation to protect account security before processing requests.
10. Changes to This Privacy Policy
QUEST DIGITAL may update this Privacy Policy to reflect product changes, legal requirements, operational improvements, or risk controls.
- Updated versions are published on this page with a revised “Last Updated” date.
- Material changes may also be communicated through email, account notices, or platform alerts.
- Continued use of QUEST DIGITAL services after updates indicates acknowledgment of the revised policy.
11. Contact
For questions, privacy concerns, or rights requests, contact QUEST DIGITAL:
Company Name: QUEST DIGITAL
Email: support@questdigital.in
Phone: +91-9175350927
Website: questdigital.in
Address: COMPANY ADDRESS
We aim to respond to privacy inquiries as promptly as reasonably possible.